Find a Job
← Home
For Employers & Candidates

BPO Recruitment Agency in India

Career Guideline hires voice, non-voice and back-office staff for BPO and ITES companies across India, from a few roles to large hiring drives.

Looking for a BPO job in Mumbai?

Career Guideline is also a BPO job consultancy for candidates. From our offices in Mulund West and Andheri East, we place freshers and experienced candidates in BPO jobs across Mumbai, Thane and Navi Mumbai, as well as other cities in India.

  • Voice process: domestic and international customer support, sales and collections
  • Non-voice process: chat and email support
  • Back office: data processing and documentation
  • Freshers and experienced: openings for both, at different salary levels
  • Free for candidates: we never charge any fee

See current BPO jobs → · BPO salaries in Mumbai · How to spot fake job offers

Looking for a BPO job in Mumbai, Thane or Navi Mumbai?Call us and we will match you to openings that suit you.
📞 Call +91 93379 51988 Mon–Sat, 9 am–9 pm · Free for candidates

BPO roles we hire for

🎧

Voice process

Inbound and outbound customer support, sales and collections, for domestic and international processes.

💬

Non-voice process

Chat and email support, where written communication and accuracy matter most.

🗂️

Back office

Data processing, documentation and back-office operations roles.

🩺

AR Calling (US healthcare)

AR trainees, AR Callers and senior denial management callers for US healthcare RCM processes, hired Pan-India from 10,000+ AR profiles.

🏠

US Mortgage

Live and QC underwriters, compliance reviewers, processors and quality roles for US mortgage processes, hired Pan-India.

🏢

Commercial Underwriting

P&C insurance and commercial lending underwriting staff for 24/7 processes, hired Pan-India.

✈️

Travel Process (GDS)

Travel voice, reservations, ticketing and ADM staff with Amadeus and Sabre skills, hired Pan-India for 24/7 processes.

👥

Volume BPO hiring

Batches of candidates for new processes, expansions and peak-season demand.

How It Works

How we hire for your BPO

01

Understand the process

We learn the process type, shifts, language needs and targets.

02

Source candidates

We find candidates suited to voice, non-voice or back-office work.

03

Screen for fit

We check communication, typing and accuracy, and shift flexibility.

04

Interviews and joining

We schedule your rounds and track offers through to joining.

Screening built for BPO roles

BPO hiring succeeds or fails on fit. Voice roles need clear spoken communication and patience under pressure. Non-voice roles need strong written English, typing speed and attention to detail. We screen for the right skills for each process, not a one-size-fits-all check.

Hiring freshers for BPO

BPO and ITES remain one of the biggest entry points for freshers in India. We help you tap into this talent and prepare candidates for what the role really involves, including shift timings, so fewer people drop out after joining.

AR Caller and US healthcare (RCM) hiring

We hire AR Callers for US healthcare revenue cycle management (RCM) processes across India, including Mumbai, Navi Mumbai, Thane, Pune, Chennai, Hyderabad, Bengaluru, Kochi and Coimbatore. We draw on a database of 10,000+ AR (Accounts Receivable) candidate profiles, from AR trainees to experienced and senior AR Callers with denial management experience, and also hire QA, team leader and RCM training roles. How we hire AR Callers →

US mortgage hiring

We hire for US mortgage processes across India: live underwriters (conventional, government and Non-QM), QC and post-closing underwriters, compliance reviewers, processors, and quality analysts and managers. How we hire for US mortgage →

Commercial underwriting hiring

We hire for both commercial insurance (P&C) underwriting, covering lines such as commercial property, general liability, workers' compensation and commercial auto, and commercial lending underwriting, including financial spreading, CRE and credit analysis. We hire Pan-India for 24/7 processes. How we hire commercial underwriters →

Travel process hiring

We hire travel voice agents, reservations and ticketing executives, and ADM and fare audit specialists with Amadeus and Sabre experience, Pan-India for 24/7 travel processes. How we hire for travel processes →

Related reading: How to pick a BPO recruitment agency · Voice vs non-voice jobs · BPO interview preparation

FAQ

Questions about BPO recruitment

Do you hire for both voice and non-voice processes?

Yes. We hire for voice, non-voice (chat and email) and back-office roles.

Can you handle large BPO hiring requirements?

Yes. We recruit for single roles as well as larger batches for new processes and expansions. Tell us your numbers and timeline.

Do you hire freshers for BPO roles?

Yes. We recruit freshers and experienced candidates for BPO and ITES roles.

Do you hire AR Callers for US healthcare (RCM) processes?

Yes. We hire AR trainees, AR Callers and senior AR Callers for denial management Pan-India, from a database of 10,000+ AR candidate profiles.

Do you hire for US mortgage underwriting?

Yes. We hire live and QC underwriters, compliance reviewers, processors and quality roles for US mortgage processes Pan-India.

Do you hire for commercial underwriting?

Yes. We hire P&C insurance and commercial lending underwriting staff Pan-India for 24/7 processes, from analysts to senior underwriters.

Do you hire for travel processes?

Yes. We hire travel voice, reservations, ticketing and ADM staff with Amadeus and Sabre skills Pan-India for 24/7 travel processes.

Is Career Guideline a BPO job consultancy in Mumbai?

Yes. Career Guideline places candidates in voice, non-voice and back-office BPO jobs across Mumbai, Thane and Navi Mumbai, from offices in Mulund West and Andheri East. Call +91 93379 51988.

Do you charge candidates for BPO jobs?

No. Career Guideline never charges candidates any fee. If anyone asks you for money in our name, do not pay.

How do we start?

Use the Hire Talent form below or call +91 93379 51988 and share your process details.

Scaling your BPO team?

Share your process and headcount, and our BPO recruitment team will get in touch.

Call +91 93379 51988

Our other services

Job Placement Recruitment for Employers IT Recruitment Bulk Hiring Staffing & Payroll