Job Details

ITES/BPO

2 months ago
  • Mumbai
  • 7 LPA-0
  • 3-5 Years-0

Job Description

ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
Possess thorough knowledge of the Domain
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Voice & Accent training while keeping trainees alert and motivated
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training updates and reports to the management as well as Business Units
Update process manuals
Develop action plans for the bottom quartile
Conduct gap analysis to better the current new hire training program
Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
Conduct internal Quality check for new hires during OJT as per the requirement
Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
Conduct Refresher training as per TNA(Training Need Analysis) within assigned processes
Take initiatives for improving Operations performance
Review & recommend improvement of training content on a quarterly basis

Required Knowledge, Skills, and Abilities

ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
Possess thorough knowledge of the Domain
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Voice & Accent training while keeping trainees alert and motivated
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training updates and reports to the management as well as Business Units
Update process manuals
Develop action plans for the bottom quartile
Conduct gap analysis to better the current new hire training program
Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
Conduct internal Quality check for new hires during OJT as per the requirement
Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
Conduct Refresher training as per TNA(Training Need Analysis) within assigned processes
Take initiatives for improving Operations performance
Review & recommend improvement of training content on a quarterly basis

Education + Experience

HSC

Job Overview

  • Posted date : 25 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 3-5 Years -
  • Salary : 7 LPA - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 8 lacs-0
  • Any (Fresher OR Experienced)-0

Job Description

Sr Team Leader-Reconciliation (BPO / KPO)

Shift Time: US Shift

Mon to Sat (3PM - 11PM) Sunday Off

US Shift 5.30pm Onward and Sat / Sun fixed off

Salary Up to 8Lpa

Location: Navi Mumbai

Need immediate / 1 month only

Required Knowledge, Skills, and Abilities

Experience in handling teams in preferably US shifts

Education + Experience

Graduates with minimum of 2 years of Team Handling experience

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : Any (Fresher OR Experienced) -
  • Salary : Up to 8 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 7.5 lacs-0
  • 1-3 Years-0

Job Description

AM Quality Domestic BPO/KPO

Domain Inbound Customer Services

Shift Time: Day shift and 2 rotational off

Experiences: 2+ years of Domestic AM Quality

Salary Up to 7.5 Lpa

Need immediate / 1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Experience in handling teams with good interpersonal skills

Education + Experience

Graduates with 2+ years of Domestic AM Quality

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years -
  • Salary : Up to 7.5 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 8 lacs-0
  • 1-3 Years-0

Job Description

AM Quality – International BPO/KPO

Domain – Inbound Customer Services

Shift Time : US shift and 2 rotational off

Experiences : 2+ years of International AM - Quality BPO/KPO

Salary Up to 7.5 to 8 Lpa

Need immediate / 1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Experience in handling teams with good interpersonal skills

Education + Experience

Graduates with 2+ years of International AM - Quality BPO / KPO

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years -
  • Salary : Up to 8 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 5.5 lacs-0
  • 1-3 Years-0

Job Description

Quality Analyst : International BPO/KPO - Voice Process

Shift Time : US Shift and rotational off

Domain – Inbound Customer Services

Experiences : 2+ years of international voice process BPO/KPO

Salary Upto 5.5 Lpa

Need immediate/1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Experience in handling teams with good interpersonal skills

Education + Experience

Graduates with 2+ years of international voice process BPO/KPO

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years -
  • Salary : Up to 5.5 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 5.5 lacs-0
  • 1-3 Years-0

Job Description

Team Leader – Domestic process Voice Process (Good communication skill)

Shift Time : Day shift and 1 rotational off

Domain –Inbound Customer Services

Experiences : 2+ years of Domestic TL BPO/KPO

Salary Up to 5.5 Lpa

Need immediate/1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Experience in Domestic process Voice Process (Good communication skill)

Education + Experience

Graduates with 2+ years of Domestic TL BPO/KPO

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years -
  • Salary : Up to 5.5 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 5.5 lacs-0
  • 1-3 Years-0

Job Description

Lead Trainer - Domestic process Voice Process (Good communication skill) (Only Male Candidate)

Shift Time : Day shift and 1 rotational off

Experiences : 2+ years of Domestic Trainer BPO/KPO

Salary Up to 5.5 Lpa

Need immediate/1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Domestic process Voice Process (Good communication skill) (Only Male Candidate)

Education + Experience

Graduates with 2+ years of Domestic Trainer BPO/KPO

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years -
  • Salary : Up to 5.5 lacs - 0
  • Industry : BPO
  • Department : Operations

Company Information

Concentrix Technologies (India) Pvt. Ltd


ITES/BPO

2 months ago
  • Mumbai
  • Up to 5 lacs-0
  • 1-3 Years-0

Job Description

Team Leader International Australia Shift Voice Process (Good communication skill)

Shift Time: Australia shift and 2 rotational off

Domain: Social media Background only

Experiences: 2+ years of Domestic TL BPO / KPO

Salary Up to 5 Lpa

Need immediate/1 month only

Location: Navi Mumbai

Required Knowledge, Skills, and Abilities

Exposure to Australian process & Good communication skills

Education + Experience

Graduates with 2+ years of Domestic TL BPO / KPO

Job Overview

  • Posted date : 30 Mar 2023
  • Location : Mumbai
  • Vacancy : 1
  • Job nature : Full Time
  • Experience Name : 1-3 Years - 3-5 Years
  • Salary : Up to 5 lacs - 0
  • Industry : BPO
  • Department : IT

Company Information

Concentrix Technologies (India) Pvt. Ltd