ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
Possess thorough knowledge of the Domain
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Voice & Accent training while keeping trainees alert and motivated
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training updates and reports to the management as well as Business Units
Update process manuals
Develop action plans for the bottom quartile
Conduct gap analysis to better the current new hire training program
Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
Conduct internal Quality check for new hires during OJT as per the requirement
Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
Conduct Refresher training as per TNA(Training Need Analysis) within assigned processes
Take initiatives for improving Operations performance
Review & recommend improvement of training content on a quarterly basis
ROLE AND RESPONSIBILITIES
FUNCTIONAL/OPERATIONAL:
Possess thorough knowledge of the Domain
Design Training curriculum
Develop Training material in the form of manuals and modules
Conduct detailed Voice & Accent training while keeping trainees alert and motivated
Conduct detailed Process training while keeping trainees alert and motivated
Deliver training sessions in adherence with process manuals and rigid training schedules
Provide weekly training updates and reports to the management as well as Business Units
Update process manuals
Develop action plans for the bottom quartile
Conduct gap analysis to better the current new hire training program
Conduct side-by-side coaching/floor walk when not on training assignments and thus contribute to operational goals
Participate in Calibration sessions with Client / Internal QA / Ops team and conduct sessions to provide feedback to the associates
Conduct internal Quality check for new hires during OJT as per the requirement
Conduct New Hire training and Process training as per the training schedule with a minimum average score of 95% for all the evaluations during Classroom training & average score of 98% during OJT
Conduct Refresher training as per TNA(Training Need Analysis) within assigned processes
Take initiatives for improving Operations performance
Review & recommend improvement of training content on a quarterly basis
HSC
Sr Team Leader-Reconciliation (BPO / KPO)
Shift Time: US Shift
Mon to Sat (3PM - 11PM) Sunday Off
US Shift 5.30pm Onward and Sat / Sun fixed off
Salary Up to 8Lpa
Location: Navi Mumbai
Need immediate / 1 month only
Experience in handling teams in preferably US shifts
Graduates with minimum of 2 years of Team Handling experience
AM Quality Domestic BPO/KPO
Domain Inbound Customer Services
Shift Time: Day shift and 2 rotational off
Experiences: 2+ years of Domestic AM Quality
Salary Up to 7.5 Lpa
Need immediate / 1 month only
Location: Navi Mumbai
Experience in handling teams with good interpersonal skills
Graduates with 2+ years of Domestic AM Quality
AM Quality – International BPO/KPO
Domain – Inbound Customer Services
Shift Time : US shift and 2 rotational off
Experiences : 2+ years of International AM - Quality BPO/KPO
Salary Up to 7.5 to 8 Lpa
Need immediate / 1 month only
Location: Navi Mumbai
Experience in handling teams with good interpersonal skills
Graduates with 2+ years of International AM - Quality BPO / KPO
Quality Analyst : International BPO/KPO - Voice Process
Shift Time : US Shift and rotational off
Domain – Inbound Customer Services
Experiences : 2+ years of international voice process BPO/KPO
Salary Upto 5.5 Lpa
Need immediate/1 month only
Location: Navi Mumbai
Experience in handling teams with good interpersonal skills
Graduates with 2+ years of international voice process BPO/KPO
Team Leader – Domestic process Voice Process (Good communication skill)
Shift Time : Day shift and 1 rotational off
Domain –Inbound Customer Services
Experiences : 2+ years of Domestic TL BPO/KPO
Salary Up to 5.5 Lpa
Need immediate/1 month only
Location: Navi Mumbai
Experience in Domestic process Voice Process (Good communication skill)
Graduates with 2+ years of Domestic TL BPO/KPO
Lead Trainer - Domestic process Voice Process (Good communication skill) (Only Male Candidate)
Shift Time : Day shift and 1 rotational off
Experiences : 2+ years of Domestic Trainer BPO/KPO
Salary Up to 5.5 Lpa
Need immediate/1 month only
Location: Navi Mumbai
Domestic process Voice Process (Good communication skill) (Only Male Candidate)
Graduates with 2+ years of Domestic Trainer BPO/KPO
Team Leader International Australia Shift Voice Process (Good communication skill)
Shift Time: Australia shift and 2 rotational off
Domain: Social media Background only
Experiences: 2+ years of Domestic TL BPO / KPO
Salary Up to 5 Lpa
Need immediate/1 month only
Location: Navi Mumbai
Exposure to Australian process & Good communication skills
Graduates with 2+ years of Domestic TL BPO / KPO
